Pls respond per below within next 48 hours; or give me name, email, phone of owner.
Thanks, Gerry
On Feb 8, 2013, at 8:37 AM, Gerard Sarnat wrote:
> Thanks, Rich.
>
> That's almost twice what I paid for the machine! I need a breakdown for two separate issues.
>
> 1. Chain slipping off (primary problem) -- and the range from a Rolls Royce to a Chevy fix.
>
> 2. Can't move seat (elective).
>
> Your phone so we can discuss?
>
> Much appreciated, Gerry
> On Feb 8, 2013, at 8:30 AM, Rich Konagel wrote:
>
>> Gerard
>> The total for parts and labor will be $1,086.03 to fix your unit just let me know if you want to go ahead with this.
>>
>> -----Original Message-----
>> From: Paul Newsom
>> Sent: Friday, February 08, 2013 10:10 AM
>> To: Gerard Sarnat
>> Cc: Rich Konagel
>> Subject: RE: parts to be ordered
>>
>> I ahve forwarded your emil to the tech in charge of your order. Please send all further corespondence to rich
>>
>>
>> Paul M Newsom, Diagnostic Technician Level II GoConfigure, Inc./My 6th Man
>>
>> Email:
pauln@gciteam.com WEB:
www.gciteam.com
>> 1001 Warrenville Rd. Lisle, IL 60532
>> Phone# 866-874-0248 Ext 5931 Fax# 888-796-2444 ________________________________________
>> From: Gerard Sarnat [
GSARNAT@AOL.COM]
>> Sent: Friday, February 08, 2013 10:04 AM
>> To: Paul Newsom
>> Cc: Gerard Sarnat; Rich Konagel
>> Subject: Re: parts to be ordered
>>
>> Thanks -- and put phone number so we can discuss which work I want done, which parts I need.
>> On Feb 8, 2013, at 7:59 AM, Paul Newsom wrote:
>>
>>> RIch,
>>> Plesae update customer on parts pricing for his unit, Thanks
>>>
>>>
>>> Paul M Newsom, Diagnostic Technician Level II
>>> GoConfigure, Inc./My 6th Man
>>>
>>> Email:
pauln@gciteam.com WEB:
www.gciteam.com
>>> 1001 Warrenville Rd. Lisle, IL 60532
>>> Phone# 866-874-0248 Ext 5931 Fax# 888-796-2444
>>> ________________________________________
>>> From: Gerard Sarnat [
GSARNAT@AOL.COM]
>>> Sent: Wednesday, February 06, 2013 7:59 AM
>>> Cc: Paul Newsom;
adrienne@fitnesssuperstore.com; Tim French | Fitness Superstore
>>> Subject: Re: parts to be ordered
>>>
>>> Have I missed your response, Paul? It's been over three weeks since Oswaldo came out to assess the bike. When I originally spoke to Monico over a month ago, he said you'd order the parts and schedule the second visit quickly ($59 was the price he quoted, the same as you below) -- that's why I chose your company so I could get the bike working quickly. I've had to contact your firm more than ten times so far without any action. If you can't resolve this, please forward this to the boss or owner. Thanks, Gerry
>>> On Jan 31, 2013, at 5:02 PM, Gerry Sarnat wrote:
>>>
>>>> Thanks for the response. I was told the Parts Dpt would give me a cost breakdown, then order the parts if I approved and paid, then would come to install and clean bike.
>>>>
>>>> Will you coordinate that?
>>>>
>>>> Please give me your direct dial so we can talk after I'm sent the above.
>>>>
>>>> Appreciated, Gerry
>>>>
>>>>
>>>> Mobile
>>>>
>>>> On Jan 31, 2013, at 12:31 PM, Paul Newsom <
pauln@gciteam.com> wrote:
>>>>
>>>>> Jerard,
>>>>> Here is a list of the parts you need to order to fix your life cycle product as per the tech.
>>>>> please order parts and let us know when the parts arrive so we can get the repairs finished for you.
>>>>> the second trip out to your home to finish the repairs will ba at the reduced cost of $59.00
>>>>>
>>>>> 1) OK51-01013-0000 locking rack
>>>>> 1) SK51-00053-0000 Locking mechanism
>>>>> 1) SK51-00051-0000 Alternator control board
>>>>> 1) GK51-00002-0001 bearing kit
>>>>> 1) 0017-00009-1021 poly v belt
>>>>> 10) 0017-00101-0991 shroud screw
>>>>> 1) SK51-00059-0001 shroud w/decal right
>>>>> 1) SK51-00059-0002 shroud w/decal left
>>>>>
>>>>>
>>>>>
>>>>> If can be offurther assistance please let me know
>>>>>
>>>>>
>>>>>
>>>>> Paul M Newsom, Diagnostic Technician Level II
>>>>> GoConfigure, Inc./My 6th Man
>>>>> Email:
pauln@gciteam.com<mailto:
pauln@gciteam.com> WEB:
www.gciteam.com<
http://www.gciteam.com/>
>>>>> 1001 Warrenville Rd. Lisle, IL 60532
>>>>> Phone# 866-874-0248 Ext 5931 Fax# 888-796-2444
>>>>>
>>>>> ________________________________
>>>>> The information contained in this message and any attachments (collectively, the "Transmission") from DSTM, Inc. or one of its subsidiaries contains confidential information and is intended solely for the named recipient(s). If you are not a named recipient, you are prohibited from copying, distributing or using this Transmission. Please contact the sender immediately by returning the e-mail and deleting the original Transmission.
>>>
>>> The information contained in this message and any attachments (collectively, the "Transmission") from DSTM, Inc. or one of its subsidiaries contains confidential information and is intended solely for the named recipient(s). If you are not a named recipient, you are prohibited from copying, distributing or using this Transmission. Please contact the sender immediately by returning the e-mail and deleting the original Transmission.
>>
>> The information contained in this message and any attachments (collectively, the "Transmission") from DSTM, Inc. or one of its subsidiaries contains confidential information and is intended solely for the named recipient(s). If you are not a named recipient, you are prohibited from copying, distributing or using this Transmission. Please contact the sender immediately by returning the e-mail and deleting the original Transmission.
>
